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First and foremost, we want all of our customers to be happy with their shopping experience and their purchases. However, given that we are not yet a large national or multi-national department store we cannot allow the carte blanche return of items or orders. We know we cannot be all things to all people and we want you to know it as well, so with that being said, here are our policies on returns.
PLEASE READ THEM |
| Damaged or Defective Item(s) |
General Returns |
- If we are in error (i.e., wrong item or items, product was damaged upon receipt) we will gladly arrange a replacement or we will issue a refund. The final resolution is at our discretion and is solely dictated by product availability. In other words, if the item is still available you will receive a replacement, otherwise we'll issue a refund. Just give us a call within 7 days of receipt and we'll take care of the rest. After 7 days, we consider the sale final.
- If the product(s) was obviously damaged during shipping (i.e., a mangled box along with a mangled product) then you must file a claim with the expediter, i.e., UPS, Fed Ex, etc.
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- While we stress that you make sure of your color, print and/or size selections we do understand that mistakes are made and people unfortunately change their minds. As such we will arrange for a return within 7 days of receipt. After 7 days, we consider the sale final.
- ALL returns are subject to a 25% restocking fee and the return shipping cost.
- You MUST call to arrange this and you MUST be issued a Return Authorization Number.
- **If you return anything without a Return Authorization Number and/or to an incorrect return address your account will be charged an additional handling fee of 20% and the additional shipping charges for the item(s) to be sent back to you. Not all items can be sent back to their point of origin nor to our home office.
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- ALL returned items MUST be unused and in their original packaging.
- We reserve the right to inspect all returns before final resolution. This isn't something we generally do, but sometimes we have to be as careful as you ... unfortunately.
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**If you don't adhere to these Return Policies
you will incur additional costs, headaches or both. |
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